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Customer Intelligence Platform (CIP)

Customer Intelligence Platform (CIP)

Overview

Our Customer Intelligence Platform (CIP) solutions optimize the customer experience with state-of-the-art user interfaces, custom integration with external platforms, and configurable modules to meet your unique needs.

  • Timely Response

    Timely Response

    We understand in the service game, time is money. Our solutions optimize the service model leveraging technology integration and automation to drive down service costs.
  • Issue Tracking

    Issue Tracking

    Integration is key. Our solutions integrate servicing with case management to provide comprehensive, end-to-end handling of service requests.
  • Performance Metrics

    Performance Metrics

    Our clients leverage our flexible, workflow-based, solution and interval reporting to better understand their performance metrics, adherence to SLA, and compliance.

Product

Customer Intelligence Platform (CIP)

Tapestrii is a flexible customer intelligence platform that presents data from multiple proprietary and third-party systems, so users have a 360° view on a single pane of glass. Tapestrii utilizes user authentication through role-based single sign-on to maintain and ensure the operational integrity of those existing source systems and data.

Insights

Other Services

Analytics
Analytics Analytics

Analytics

Our robust reporting and analytics engine harnesses data and provides insight to help you make conclusions, shape your business, and gain a competitive edge.

Compensation
Compensation Compensation

Compensation

Our tools give you the flexibility to configure what you want, and how you want it. We have the mechanics to handle complex compensation relationships with ease.

Compliance
Compliance Compliance

Compliance

Our tools help clients become security compliant and meet federal tax reporting requirements for the payments industry.

Let's discuss how our expertise can impact your bottom line